Mark Croft is a dedicated advocate and guide for caregivers, offering support, education, and coaching to those navigating the challenges of caregiving. With a passion for empowering caregivers, Mark also serves as a Florida Certified Long-Term Care Ombudsman, where he investigates complaints and champions the rights of residents in Nursing Homes, Assisted Living Facilities, and Adult Family Care Homes. His rich background includes training from the University of Maryland and The Pan-Lutheran St. Stephen's Deacons of Baltimore, Maryland, alongside specialized education in dementia and hospice care. Mark's experience is deeply personal, having been a direct caregiver for his wife for eleven years. Professionally, he has made significant contributions as the Director of Chaplaincy Associates at Howard County Hospital in Columbia, Maryland. Mark is also a skilled facilitator of support groups and has developed impactful instructional series and lectures, sharing his wealth of knowledge to help others on their caregiving journey.